At iCareiMove, we are committed to delivering high-quality services and experiences in everything we do. We welcome all forms of feedback—positive or constructive—as it helps us continue to improve and serve our community better. If something doesn’t meet your expectations, we encourage you to let us know so we can address it promptly and fairly.
Our aim is always to resolve any concerns quickly, respectfully, and with transparency. The iCareiMove Team is here to listen and to help put things right wherever possible.
If you experience an issue or wish to provide feedback, please contact the iCareiMove Team in the first instance:
Email: info@icareimove.com
Phone: 0800 0541 118
We will acknowledge your concern and aim to resolve the matter informally and as quickly as possible.
If your issue cannot be resolved informally, you may wish to raise a formal complaint. The steps are as follows:
Submit Your Complaint in Writing
If the issue has not been resolved by the iCareiMove Team, please send a written account of your complaint to the same email address. You will receive confirmation that your complaint has been received and passed to the appropriate team member for review.
Investigation and Response
Your complaint will be investigated by the relevant area of our organisation. We will respond in writing within 14 working days. If additional time is needed, we will let you know and keep you informed of progress.
Resolution and Outcome
Once our investigation is complete, we will provide a written response detailing our findings and any actions we propose to take. If appropriate, we will outline any further options available to you.
Final Review
If we are unable to reach a mutually satisfactory resolution, your complaint may be escalated for further internal review. If no further steps can be taken, we will issue a Final Position Letter confirming our decision and the outcome of the complaint process.
If you have any questions about this policy or the complaints process, please get in touch with the iCareiMove Team using the contact details above. We value your feedback and are here to help.